Hi there,Thank you for your attention. The following are our frequently asked questions. If you have any questions about our products and services, you can contact us at any time. We will reply you within 24 hours. We will do our best to help you solve the problem. Best Wishes From Moresoo Hair Team
About Product
Moresoo hair extensions are made from the highest grade of Human hair on the market. We have two level product-remy hair product and virgin hair product. Remy hair product can last 3-6 months and virgin hair product can last 6-12 months.
How long your product lasts depends on how you treat and use the product.
Moresoo hair extensions can be washed, just like any other high quality hair extensions. Please note that washing does shorten the life of extensions as they do not receive natural oils from the roots and scalp.
Shedding is very normal with hair extensions, just like your own hair. Some shedding is to be expected when you first open up your set and brush it through in the first one or two wears however this should slow down from then on. It is due to excess hair which was not 100% secured in the making.
About Service
If you don’t know how to choose a hair color that suits you, don’t worry, we have a color matching service and we will help you find the perfect color. Online Color Matching
Can't wait to receive your new hair extensions? We know the feels! Once your order has shipped, tracking will be sent to you via email. It may take a few hours to update as your order has just been dispatched :) There should be updates showing within 24 hours. Or you can try this link. Track Your Order
We provide you with an absolutely safe payment environment. We accept credit card and PayPal payment. Learn More
