Yes! We stand behind the quality of every strand. All of our extensions come with a 60-day quality guarantee under our warranty policy.

With proper care, our Virgin Hair can last 6–12 months. Remy hair typically lasts 3–6 months. Longevity depends on how often you wear them and how well you maintain them.

All of our extensions are made from 100% ethically sourced human hair. No synthetics, no blends—just real human hair that has been carefully inspected to ensure salon-grade quality.

Unlike synthetic fibers, human hair burns to ash with a natural scent, rather than melting into a plastic ball. All of our hair is also certified by official testing agencies for authenticity.

Lighting and screen displays can slightly affect color perception. Our product photos are taken in natural daylight for accuracy, but we always recommend checking your hair color in natural light to find the closest match.

Absolutely! You can curl straight human hair extensions to match your curl pattern. For heat styling, keep the temperature under 320°F (160°C).

Yes! As long as you remove them before showering and sleeping, clip-in extensions are safe for daily wear. Always follow the application instructions to protect your natural hair.

Not at all, when applied correctly. Our double-wefted extensions are lightweight and designed for safe, regular wear. Just avoid pulling or tugging during application and removal.

Yes! You can wash, blow dry, swim, and even work out with extensions. Just avoid washing daily, as overwashing can weaken the bonds. Our tape is designed to be strong, long-lasting, and sweat-resistant—perfect for an active lifestyle.

Thin/Medium hair: 100–150g
Thick hair: 200g or more
Your stylist can give you the best recommendation based on your hair type and desired look.

Yes! All of our extensions are 100% human hair and can be dyed darker. However, to maintain hair health, we don’t recommend bleaching to lighter shades. Always do a strand test first and let a professional stylist handle the coloring.

For fine or thin hair, we recommend extensions that are lightweight, discreet, and gentle on fragile strands. Some of the best options include:
Invisible Tape-Ins – ultra-thin tape bonds that blend seamlessly and sit flat against the scalp.
Genius Wefts – flexible, lightweight wefts that require fewer rows and add volume without bulk.
Hand-Tied Wefts – super thin, natural-looking wefts that distribute weight evenly across the scalp.
These methods place minimal stress on natural hair while still giving you the fullness and length you want.

The most accurate way is to order a color ring. You can also send us a photo in natural light and our experts will recommend the closest match.

Expedited Shipping: 4–7 business days.
Standard Shipping: 15–20 business days.
Note: Some custom or pre-order items may require 4–6 weeks processing before shipment.
All orders are processed within 24 business hours on weekdays. Orders placed on weekends will be processed on the next business day. Real-time tracking is included with all shipments.

Yes! We ship worldwide with full tracking. For faster and more reliable service, we recommend Fedex/DHL. Standard shipping may take longer and can be delayed at customs.

You will receive a shipping confirmation email with a tracking number once your order is dispatched. Tracking updates may take a few hours to appear. If you can’t find the email, please check your spam folder or contact us at service@moresoo.com.

Customs duties, import taxes, or clearance fees are the responsibility of the buyer. These vary by country and are not included in your order total.

Once an order is submitted, processing begins immediately, and changes cannot be guaranteed. If you entered the wrong shipping address, we will try to assist, but if the package is already in transit, we cannot assume liability for undelivered orders.

All orders must ship to the delivery address provided at checkout. We cannot change the address once shipped.
Please monitor your tracking closely. If your order is not received within 7 days after tracking shows delivered, contact us immediately. Otherwise, we will assume the package was delivered.

Yes! We have our own factory to ensure top quality and supply salons and distributors worldwide. For wholesale inquiries, email us at service@moresoo.com for a custom quote.

Yes—we can ship directly to your customers under your business name, so you don’t need to hold inventory.

Yes! You can email service@moresoo.com to create a custom order. Please note: custom items take about 4–6 weeks to produce and are not eligible for return.