Frequently Asked Questions

Salon Quality Human Hair Exension Expert


Moresoo is one of the biggest human hair factory in China, Moresoo's online factory direct store enables us to cut out those hair extension trading agencies and middleman, so that we can sell salon quality human hair extensions at an honest price. By passing on the savings to our customers, we wish every woman have beautiful hair of their dreams.

We used 100% Human Hair in our Hair Extensions. Nothing beats the versatility of human hair extensions. Human hair, unlike synthetic hair, can be straightened with a flat iron, curled with heat, or chemically treated to perm or dye the hair. Thin and fine hair becomes full and thicker. Short hair transforms to long, luxurious hair.

Absolutely, try staying away from shampoos with sulphate in them and use hydrating conditioners! Leave-in conditioners and heat protectants will prolong your Moresoo life span.

Yes! As they 100% human hair if you are trying to go darker with them, and it's actually super simple to dye them! We just recommend not lightening them because bleach can severely damage the extensions, just like it would your own natural hair.

ONLY wash your Moresoo Hair extensions when they look like they absolutely need it! As they are not attached to your scalp, they don't receive the natural oils as our own hair does! So there is no need to wash them as often as you wash your own hair.

Yes you can! We always recommend using a heat protectant spray and on a side note some ladies wash them first to take off the vitamin enriched coating.

If you are unsure on which colour will match you, feel free to send us an email to of your hair taken outside in natural light and we would love to colour match you :)

From a few months to a year or even longer! It all depends on how well you take care of them.  

If you would like to send them back for an exchange or refund, you may do that as long as the security seal has not been broken and they have not been opened or worn, please contact us prior to sending your Moresoos back for full details & address information.

Please write on the outside of the package with a marker "RETURN - NO DUTIES" so they don't get held up in customs. Please also include your order number inside the package. Please do not use UPS as they can charge very high rates on this side of the border. Feel free to use USPS regular shipping. We recommend sending it back with a tracking number as we cannot be held liable for lost or unknown whereabouts of returns or exchanges.

Shipping & Delivery

USA & Canada: 3-5 working days

Europe: 4-6 working days

You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package.

Our manufacturing is located in Shandong, China. 

Our shipping facilities are located in China, USA and UK.

Generally, we will despatch your order the second day since the date you placed the order. Orders placed before 13:00 pm UTC +8 will be shipped same day.

Yes, we ship to all countries worldwide with verified tracking.  DHL, FedEx, USPS are all our shipping partners.

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