We offer 60-day return/exchange service.

You may inspect the product for color, length, size, and texture, but the product must not be used, washed, dyed, cut, or altered, and the top gold/silver threads must remain intact. Otherwise, it will not be eligible for return or exchange.

Return shipping fees caused by the customer are the customer’s responsibility.

A 15% restocking fee will be applied to all returns.

Expedited shipping fees are non-refundable once the product has shipped.

Pre-sale items, custom items, and final sale/clearance items are non-returnable and non-exchangeable.

Pre-sale/Custom/Promotional Items (e.g., 50% OFF): Once purchased, these items cannot be returned or exchanged. Please purchase carefully.

Clearance Items (USA Only): Special clearance items are non-returnable.

Customers are advised to carefully read product descriptions before purchase. If in doubt, contact us at service@moresoo.com.

Accurate Shipping Address: Ensure your address is correct. Loss due to an incorrect address is the customer's responsibility.

Package Coordination: If the package is lost after delivery, or not picked up on time, the customer bears the related loss.

Return Shipping Fees: Return shipping due to color differences, personal preference, or wrong selection is the customer’s responsibility. We recommend using traceable or insured shipping.

Exchange Shipping Fees: Standard shipping (15–20 business days) is included. Expedited shipping (4–6 business days) requires an additional $25 fee.

Unauthorized Returns: Do not ship items back without prior approval. Unauthorized returns are ineligible for refund or exchange.

Purchased directly from our website (www.moresoo.com).

Return/exchange requests must be made within 60 days of delivery.

Unused, unaltered, and in original packaging.

Used, washed, dyed, or cut products.

Products with removed gold/silver threads causing shedding.

Items purchased from other platforms (e.g., Amazon), even if they are our brand.

Products showing obvious signs of use (e.g., perfume scent).

Original Payment Method: Refund issued to the original payment account.

Gift Card: Can be used to purchase any items on our website.

Customers may choose the method that is most convenient.

Confirm Eligibility: Product must be unused, unaltered, and threads intact.

Contact Customer Service: Email service@moresoo.com.

Provide Photos & Info: Include photos of the product and packaging. For exchanges, provide desired product or color reference.

Review & Approval: Customer service will confirm eligibility and provide a return address. Do not ship without approval.

Ship Product: Return within 15 days of receiving the address. Include your order number and tracking number.

With tracking: refund/exchange within 1–10 business days after receipt.

Without tracking: 5–15 business days.

Returns beyond the 60-day service period are not refundable, even if shipped within 15 days.

Time Limit: Orders can be canceled within 24 hours of placement.

Process: Contact service@moresoo.com within 24 hours. We will pause shipping and adjust or refund your order as requested.

Undelivered Packages: If you receive a delivery notice but have not received your package, contact us immediately with your order number and name.

Incorrect Items: Provide order number, product info, and photos. Indicate whether you want a replacement or refund.

Defective Items: Provide order number, product info, and photos/videos showing the defect. Indicate whether you want a replacement or refund.

Return Shipping: Use insured or traceable shipping to ensure product safety.

Thank you for following these procedures. They help us ensure a smooth and reliable return and exchange experience.