Return Policy

30-Day Return/Exchange Policy

Moresoo Hair is committed to 100% customer satisfaction!If you are unsatisfied for any reason,you may return your purchase within 30 days of the receipt date*-WITH ORIGINAL PACKAGE.No questions asked!But 15% restocking fees will be charged under.

Returns must be requested within 30 days of receiving your original order. Requests can be sent to mosoo2017@yahoo.com or service@moresoo.com.If item is defective or damaged in shipping,we will issue a pre-paid return shipping label.If the return is caused by the consumer, consumer should be responsible for the shipping fee.The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.If you want to get a full refund,please return the hair to us.When we receive the hair without any damage,we will refund to you.

We do not accept any return after 30 days from receipt date.

Exchanges

With our effortless exchange policy, you can have confidence with the satisfaction of your product. All exchange requests must be sent in within 30 days of receiving the item(s). Requests can be sent to mosoo2017@yahoo.com or service@moresoo.com. Any difference with your total will be charged or refunded after our specialists review the items. Please allow 3-5 business days for your bank to release the funds into your account.

If your item is found to be disqualified for the return, you are responsible for shipping the item back to you.

Back Orders

A Back order occurs when there is an influx of orders that surpass our supply of items. When this occurs, we will notify you immediately and you will have a choice of:

  • waiting for your item until we receive more inventory
  • Switching out your item for a different color or style.
  • Remove the item from the order.

Order Alterations

Once an order is placed our team works quickly to process the order in a timely manner. If you need to make a change on an existing order you must do so before the item leaves our office. Once an order is shipped out, changes cannot be made to the order. You will need to go through the return/exchange process.

Discounts

With any promotion, only one can be applied to each transaction. For promotions with a coupon code, the coupon code must be entered at check out.