Description
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 30 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
We May charge a 5% to 50% restocking fees according to the status of the returned item. Be our VIP Member or VIP Pro Members you will get a 45 days return.
Notes
- Custom-order or personalised items do not have a right to 30 days refund.
- If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
- If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.
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Please putting a small paper noting your order number #Moresoo***** in the return package and make sure you will send to the right address.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchange
- Exchange Should Within the Return Period.
- Email: service@moresoo.com and inform us about your order id, replaced item.
- Send back the item that need to be exchanged and email us the return information.
- Exchanged item will be mailed out after we get the returned item and make sure they are in good condition.
CONTACT US
If you have any questions or concerns, please do not hesitate to contact us.
We would love to hear from you, contact us on:
Email:service@moresoo.com
Phone:008613721926207
Customer Reviews
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.