How can I cancel an order?We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
What items are returnable?
We Are Pleased to Offer a Return or Exchange within 30 Days of Receiving Your Products On All Hair Extensions That Have Not Been Worn or Colored (Worn, Colored or Damaged Items Are Not Eligible for Return or Exchange).
Our packaging is clear and you can see the color without needing to open it. You can also purchase a color ring or a sample of the color.
Please keep the packaging and all original contents. When you first examine your hair extensions, and before you cut the security strings, please hold the hair extensions up to your own hair to check whether it blends well or not.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
We May charge a 5% to 50% restocking fees according to the status of the returned item.
- Custom-order or personalised items do not have a right to 30 days refund.
- If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
- If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.
Please putting a small paper noting your order number MN-#***** in the return package and make sure you will send to the right address.
How soon will I get my refund?
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
How do I return or exchange my item(s)?
- Return or Exchange Should Within the Return Period.
- Email: firstname.lastname@example.org and inform us about your order id, replaced item.
- Send back the item that need to be exchanged and email us the return information.
- Exchanged item will be mailed out after we get the returned item and make sure they are in good condition.
What should I do if the item(s) are lost?
- If you have not received the item for more than 20 days, you can request the item to be lost.
- Email: email@example.com and inform us about your order id, item.
- We will contact the logistics company to determine whether it is lost, and it is estimated that it will take 1-2 weeks to confirm the status of the package.
- After the lost item is confirmed, we will refund to the original account according to the actual payment amount (arrived within 48 hours).