We know that hair extensions are not cheap. For many women who treat themselves with new hair extensions, they hope they will last! In this case, proper care of hair extension is essential. We are happy to share some hair care methods with you.

Comb Your Hair

Take small sections of hair and brush from the scalp over the extensions to mid lengths, being careful to tease any tangles out from the bottom lengths first. When you brush close to the roots, you can brush over the bonds using a soft bristle brush for tape extensions. For Pre-Bonded wearers, separate the extensions with your fingers on a regular basis to prevent matting.

Wash Your Hair

1. Comb your hair before shampooing.
2. Make sure that you are not applying full shower pressure when showering.
3. Wet the hair in a downward motion.
4. Then massage your scalp in-between the bonds with your fingertips.
5. When you're done, Rinse your hair thoroughly and add the conditioner through your lengths.
6. Rinse the conditioner out and dry with a towel to remove excess water
7. If you plan to blow dry, add a heat protector or leave-in moisturizer.

Kindly Remand:

• Please don’t use shampoo containing alcohol or sulfate
• Do not shampoo your hair for at least 48 hours after your extensions are applied
• shampoo and condition your hair at least twice a week
• Do not apply conditioner or shampoo in the root area or near the attachments.

Sleep With Your Hair

Dye Your Hair

Our hair extensions can take colour really well. You can colour your hair with the extensions attached. It's fine to dye your roots, or running a full semi-permanent colour. But please be do not to bleach your hair. Bleaching hair will shorten the life of hair extensions

Style Your Hair

The hair can be straightened, curled, washed and restyled as you like. It is better to avoid heat. The much you use it, the shorter your hair extensions will last. We recommend that you use heat protection products to protect your natural hair and hair extensions from potential wear and heat damage. Please notice that the temperature should be under 160℃.

Contact Us to Know About Hair Care

1. How long do the extensions last?

2. Can they be straightened, curled?

3. What kind of shampoo and/or conditioner can I use?

4. I don't know which color is suitable for me?

5. Why the color seems not exactly like the pictures show or description?

KNOW MORE

How can I cancel an order?

What items are returnable?

We Are Pleased to Offer a Return or Exchange within 30 Days of Receiving Your Products On All Hair Extensions That Have Not Been Worn or Colored (Worn, Colored or Damaged Items Are Not Eligible for Return or Exchange).

Our packaging is clear and you can see the color without needing to open it. You can also purchase a color ring or a sample of the color.

Please keep the packaging and all original contents. When you first examine your hair extensions, and before you cut the security strings, please hold the hair extensions up to your own hair to check whether it blends well or not.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.

We May charge a 5% to 50% restocking fees according to the status of the returned item.

*Notes

1. Custom-order or personalised items do not have a right to 30 days refund.
2. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
3. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.

4. Please putting a small paper noting your order number MN-#***** in the return package and make sure you will send to the right address.

How soon will I get my refund?

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

How do I return or exchange my item(s)?

• Return or Exchange Should Within the Return Period.
• Email: service@moresoo.com and inform us about your order id, replaced item.
• Send back the item that need to be exchanged and email us the return information.
• Exchanged item will be mailed out after we get the returned item and make sure they are in good condition.

What should I do if the item(s) are lost?

• If you have not received the item for more than 20 days, you can request the item to be lost.
• Email: service@moresoo.com and inform us about your order id, item.
• We will contact the logistics company to determine whether it is lost, and it is estimated that it will take 1-2 weeks to confirm the status of the package.
•  After the lost item is confirmed, we will refund to the original account according to the actual payment amount (arrived within 48 hours).