30-Day Return/Exchange Policy
Our client’s satisfaction is our main priority and we will gladly accept your return on qualified items (See qualified items). Returns must be requested within 30 days of receiving your original order. Requests can be sent to service@moresoo.com. For all returns due to no fault of ours, a 15% re-stocking fee will apply and you will be responsible for the shipping cost. Once we receive your item we will send it to our specialists for inspection and you will be notified on the approval of your return. You will be refunded the total minus the 15% restocking fee. Shipping fees are non-refundable.
If your item is found to be disqualified for the return, you are responsible for shipping the item back to you.
All Return Must Need The Following Conditions
1. Hair has not been installed, colored, cut, dyed, or altered
2. If an item (for example: the wig) has lace, the lace must remain intact and cannot be cut
3. Must be within 30 days (45 for VIP and VIPro Members) from the delivered date
4. Communication is Needed Before the Return. RMA request must be submitted by phone, email, or online
Return Address
USA:
Union Smulf Inc.-Moresoo
900 TURNBULL CANYON RD UNIT D2, CITY OF INDUSTRY, CA 91745-1404 US
Germany:
Qizhong Jiang-Moresoo
Scheunenweg 14
Langenfeld, 40764
DE
Exchanges
With our effortless exchange policy, you can have confidence with the satisfaction of your product. With exchanges we will waive the 15% (based on item price) re-stocking fee but you will still be responsible for shipping the item to us. All exchange requests must be sent in within 30 days of receiving the item(s). Requests can be sent to service@moresoo.com. Any difference with your total will be charged or refunded after our specialists review the items. Please allow 7 to 10 business days for your bank to release the funds into your account.
If your item is found to be disqualified for the return, you are responsible for shipping the item back to you.
Back Orders
A Back order occurs when there is an influx of orders that surpass our supply of items. When this occurs, we will notify you immediately and you will have a choice of:
waiting for your item until we receive more inventory
Switching out your item for a different color or style.
Remove the item from the order.
Order Alterations
Once an order is placed our team works quickly to process the order in a timely manner. If you need to make a change on an existing order you must do so before the item leaves our office. Once an order is shipped out, changes cannot be made to the order. You will need to go through the return/exchange process.
Discounts
With any promotion, only one can be applied to each transaction. For promotions with a coupon code, the coupon code must be entered at check out.
