Shipping & Return
Free Shipping Policy
All prices on the website include FREE standard shipping*. Your hair extensions are shipped from our warehouses located in either China or United States of America. Free shipping to North America and Europe.
All orders ship same day if placed before 1 p.m. UTC +8 Monday - Friday unless there is a fraudulent warning or shipping address error. We never ship during weekends or Chinese holidays. All shipments have real time tracking and verified tracking numbers so you can track your items 24/7 with delivery confirmation. Orders are shipped with DHL, USPS, FedEx. We also will choose the appropriate way to express according to your region.The delivery time is 3-5 business days via DHL, 5-7 business days via FedEx, 7-10 business days via USPS.When shipped, orders will take a few hours to update tracking. You will get a shipping confirmation once shipped.
Moresoo will update your tracking number via email, all orders come with a verified tracking number and link. Tracking may take a few hours to update. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Moresoo does not control the courier trucks, so once it leaves our facility you will need to contact them for any issues.
All orders MUST be shipped to the delivery address on your order. We cannot change the shipping address in your transaction to any other address after purchase. It is your responsibility to make sure your information is accurate when placing an order. Any mailing address mistakes on your part are not the responsibility of Moresoo.
Any orders with Fraud alerts will not be shipped until all details and information are verified. No exceptions. We have a fraud prevention system to protect every party.
Sometimes the mail courier can get delayed by a few hours so plan your hair appointments in advance. We do not control shipping. We process and ship the orders daily. Although it is rare, orders can be lost or delayed due to weather and other uncontrollable forces by the mail courier. We cannot be responsible for these delays. The most trusted and reliable shipping courier is DHL and UPS.
30-Day Return/Exchange Policy
Moresoo Hair is committed to 100% customer satisfaction!If you are unsatisfied for any reason,you may return your purchase within 30 days of the receipt date*-WITH ORIGINAL PACKAGE.No questions asked!No restocking fees!
Returns must be requested within 30 days of receiving your original order. Requests can be sent to firstname.lastname@example.org or email@example.com.If item is defective or damaged in shipping,we will issue a pre-paid return shipping label.In all other cases,buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice.If you want to get a full refund,please return the hair to us.When we receive the hair without any damage,we will full refund to you.
We do not accept any return after 30 days from receipt date.
With our effortless exchange policy, you can have confidence with the satisfaction of your product. All exchange requests must be sent in within 30 days of receiving the item(s). Requests can be sent to firstname.lastname@example.org or email@example.com. Any difference with your total will be charged or refunded after our specialists review the items. Please allow 3-5 business days for your bank to release the funds into your account.
If your item is found to be disqualified for the return, you are responsible for shipping the item back to you.
A Back order occurs when there is an influx of orders that surpass our supply of items. When this occurs, we will notify you immediately and you will have a choice of:
- waiting for your item until we receive more inventory
- Switching out your item for a different color or style.
- Remove the item from the order.
Once an order is placed our team works quickly to process the order in a timely manner. If you need to make a change on an existing order you must do so before the item leaves our office. Once an order is shipped out, changes cannot be made to the order. You will need to go through the return/exchange process.
With any promotion, only one can be applied to each transaction. For promotions with a coupon code, the coupon code must be entered at check out.
Return and Exchange Address
Weihaishi Moresoo Hair Zijianzhan
Room 1716,Block A,Dongcheng International