Free Shipping Policy
All prices on the website include FREE standard shipping*. Your hair extensions are shipped from our warehouses located in either China or United States of America. Free shipping to North America and Europe.
All orders ship same day if placed before 1 p.m. UTC +8 Monday - Friday unless there is a fraudulent warning or shipping address error. We never ship during weekends or Chinese holidays. All shipments have real time tracking and verified tracking numbers so you can track your items 24/7 with delivery confirmation. Orders are shipped with DHL, USPS, FedEx. We also will choose the appropriate way to express according to your region.The delivery time is 3-5 business days via DHL, 5-7 business days via FedEx, 7-10 business days via USPS.When shipped, orders will take a few hours to update tracking. You will get a shipping confirmation once shipped.
Moresoo will update your tracking number via email, all orders come with a verified tracking number and link. Tracking may take a few hours to update. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Moresoo does not control the courier trucks, so once it leaves our facility you will need to contact them for any issues.
All orders MUST be shipped to the delivery address on your order. We cannot change the shipping address in your transaction to any other address after purchase. It is your responsibility to make sure your information is accurate when placing an order. Any mailing address mistakes on your part are not the responsibility of Moresoo.
Any orders with Fraud alerts will not be shipped until all details and information are verified. No exceptions. We have a fraud prevention system to protect every party.
Sometimes the mail courier can get delayed by a few hours so plan your hair appointments in advance. We do not control shipping. We process and ship the orders daily. Although it is rare, orders can be lost or delayed due to weather and other uncontrollable forces by the mail courier. We cannot be responsible for these delays. The most trusted and reliable shipping courier is DHL and UPS.